Resident FAQs

COMMON APPLICANT QUESTIONS

• Who needs to apply?

  We require an application for every adult who intends to live at the property. An adult is anyone 18 years or older and should complete an application as a co-resident.

• Do you approve on a first come first serve basis?

  As explained in the Rental Criteria & Lease Qualifications, we work to approve the strongest qualified applicant and do not work on a first come first serve basis. We will work quickly and consistently to notify you of approval or denial, but will be working to approve the strongest qualified application.

• Is there a fee to apply?

  Yes, there is a $50 application fee per applicant. All occupants 18 or older who will reside at the home are required to apply.

• Do I need to fill out my application completely?

  Yes, it is important that you complete the application IN FULL. We will not begin reviewing your application until it is fully complete. We will send reminders of missing information in your email; however, it is your responsibility to submit a complete and accurate application.

• Will you process my application if I don't have all the required documentation?

  We are unable to begin reviewing an application until we have all required documents. Please inform us up front if you feel you are unable to provide certain documentation, and we will do our best to work with you through the process. Any missing information will be counted as unverifiable but will not disqualify your application immediately.

• Will you run a credit check?

  Yes, we will review your credit history during the application process.

• Do I have to apply online?

  You may submit paper applications and documents at our office location, where you will also find application packets ready for you. Our office is located at 737 E. Market St, Harrisonburg, VA 22801. A good practice will be to bring paper copies of the required documents as well as the application fees in the form of certified funds (cashier check/money order). This will ensure we process your application in a timely manner. You may also print and scan/email the documents to us at contact@choosepriority.com, but remember we cannot process an application without an application fee submitted per applicant.

• Will you contact me if my application is not accepted?

  We will share the results of your application with you via email. You are also able to check your application status by logging in to your Applicant Portal or by emailing applications@choosepriority.com.

• What documents will I need to submit?

  We require the following documents in the application process:
  - Government-issued ID
  - Proof of ongoing verifiable income (e.g., 2 months of pay stubs, job acceptance letter, bank deposit statements, etc.)
  - Verifiable prior residences & landlord contact information
  - FOR PET-FRIENDLY PROPERTIES: Photo of pet with the applicant and pet details
  - All adults aged 18+ must apply, pay the $50 application fee, and be listed on the lease if approved.

COMMON RESIDENT QUESTIONS

• When and how do I switch utilities to my name once I move in?

  Utilities should ideally be pre-scheduled to switch to your name on your move-in date. However, we know this isn’t always possible. Before your move-in date, your Resident Experience Specialist will send you the contact information for your utility providers. Once you receive this information, you can arrange the setup with each provider. We understand that sometimes things take time, so we allow a few days of grace. However, please be aware that a late fee may apply if utilities are not transferred into your name on time.

• What is the Move-In Checklist?

  The Move-In Checklist is your assessment of the condition in which you received the property. This is your opportunity to give us a record of the property’s condition to help determine if any charges are required against your deposit when you vacate the property at the end of your lease. You’ll receive this checklist by email and can submit it to your Property Manager by email once completed. Please note that when you vacate the property at the end of your lease, a move-out report will be conducted and if any prior issues were not noted in the Move-In Checklist, you may be responsible for damages.

• How do I pay my rent?

  Rent is due by the 1st of every month, unless otherwise specified in your lease agreement. Late fees will apply if there is any balance on your account after the 5th of the month. You can use your online portal to pay rent, either through credit or debit card (4% processing fee) or through ACH deposit. You may also pay your rent at our office drop-box; there will be a $10.00 convenience fee applied to all paper payments. Please make sure your cashier's check or money order is correctly identified. PPM does not accept payments in cash.

• How do I submit a maintenance request?

  All maintenance requests should be submitted through your online portal. If for whatever reason you are not able to submit it through the portal, please contact us at (540) 578.4974 option 3, for our Maintenance department. IMPORTANT: Please let us know if any pets reside at the property.

• How do I renew my lease?

  We'll send you an email about your upcoming lease renewal about 120 days before your current lease ends. If we don't hear back from you by 60 days before the end date, your lease will automatically renew. You can confirm or decide not to renew at any time before that 60-day mark or as specified in your lease agreement. Please note that in some cases, the owner might choose not to renew the lease, such as if they plan to move into the property or need to schedule major maintenance or repairs.

• Can I add or remove other residents from my lease?

  If you’d like to add or remove a resident from your current lease, please reach out to your Resident Experience Specialist. They can help you coordinate the process!

• What is a Condition Report?

  Your health and safety are important to us, and we prioritize regular maintenance of all of our properties. Condition inspections are scheduled regularly to help identify situations that may require maintenance or other upkeep. The inspection can include, but is not limited to, general maintenance items such as air filters, smoke detectors, general plumbing, and washer/dryer connections. You are not required to be present for condition inspections. A team member will reach out to you with the dedicated time frame for the visit; please let us know if there are any pets that we should be aware of. There may be additional fees if the inspection is scheduled and for any reason our team member is not able to access the property.

• When will I get my security deposit back?

  This information may be found in your lease agreement. please reach out to your Resident Experience Specialist if needed.

• What is the Move-Out Checklist?

  After you have given us notice of moving out, our team will send you a Move-Out and Cleaning Checklist to review, fill out, and sign. This document will ask for your forwarding address, which will be used when your Property Manager processes your security deposit. You will also find a cleaning list that will help you avoid any extra maintenance fees. You are able to indicate if you would like to be present at your move-out walkthrough, and if so, our team will reach out to coordinate the appointment.