Owner FAQs

Yes. Since we are bound by Fair Housing laws, we need to consider any Housing Voucher Tenants in our normal application and leasing process. We still aim to choose the "highest and best" overall applicant, but will never refuse renting to a housing voucher recipient solely because of the voucher status or source of funds.

Yes! All of our Property Managers hold a Virginia Real Estate license. We stay up to date with any changes to VRLTA and Fair Housing regulations in order to responsibly manage your rental property.

We want to communicate with you according to your preference, so we’re happy to call, email, or chat through our Online Portal. Your Property Manager will also be proactive in reaching out to you with any changes, updates, or check-ins regarding your property portfolio. While your Property Manager is your main point of contact, we have an entire team working to manage your investment.

Log into your Owner Portal and confirm that the bank account information we added during onboarding is correct. Then, simply make a contribution from there!

For properties under Full Management, your property manager will review and sign the lease on your behalf. They will notify you when a lease has been offered and when it has been secured, but you don’t ever need to worry about signing!
For property owners using our Lease-Only service, you will be responsible for signing the lease after we have secured the resident and collected the security deposit and first month’s prorated rent. Your property manager will handle all of the screening and lease negotiation on your behalf, so you still take advantage of a stress-free leasing experience!

We are strictly a property management company. We have chosen to keep this as our focus in order to fully develop our expertise in the rental market across the Shenandoah Valley. We also want to support you if and when you are ready to sell or purchase additional investment properties. We’ll walk alongside you through the process and even provide a referral to an agent, should you need one.

Payments are initiated no later than the 15th of every month via direct deposit, but typically you’ll see your disbursement between the 12th-13th of the month.

Residents can make direct deposit rent payments through their online resident portal or through cashier’s check or money order directly to our office. This allows us to keep track of exactly when rent has been paid and follow up on any issues as needed.

We have strict expectations for rent collection.

• Rent is due on the 1st of the month and considered late on the 2nd.
• If payment has not been received by the end of the grace period as designated in the resident’s lease, our resident specialists start reaching out and work with residents to make payment.
• In the unfortunate circumstance when payment has not been received by the middle of the next month, we will begin eviction proceedings.

Our standard residential lease is 12 months and follows the VRLTA laws and regulations.

Typically, it takes us 2-5 days to onboard a new property, depending on how quickly we receive the necessary documents from you:

• Signed Property Management Agreement
• Completed Property Information Form
• ACH Deposit information
• Completed W-9
• Proof of Homeowners Insurance and contact information
• Other documents as necessary (Proof of Multiple Owners, Lead Disclosure Statement, HOA documentation, Proof of Power-of-Attorney, Existing Lease Documents, etc…)

If you are a current owner with an existing portfolio, we can begin managing your property as soon as we have the new property information. If you are a new owner just starting a portfolio with us, we typically recommend starting to work with us two weeks before you’d like to have your property under management.

We manage residential and commercial properties across Harrisonburg City, Rockingham County, and Augusta County.

Our residential properties include single-family homes, townhomes, duplexes, and multiplexes, and rental communities/complexes. Our commercial properties include retail shopping centers, warehousing, office space, and other commercial-use spaces.

Each month you will receive an Owner Statement at the time your Owner Distribution is issued that provides details of the income received as well as expenses incurred.

Additionally, on or before January 31st of each year, you will receive a year-end statement and 1099 issued to you for tax purposes.

For properties that we serve with Full Management, we hold the security deposit in an escrow account on your behalf.

For properties that we serve with Lease-Only services, we collect the security deposit from the resident as a money order or cashier’s check and then turn it over to you in the Leasing Packet.